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Charged twice

Explorer
Posts: 10
I bought on 10th march, a 20€ top up on line, but my bank startement Was charged twice. I would like refund.
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Re: Charged twice

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Accepted by topic author Samara12
‎27-03-2017 02:59 PM
Moderator
Posts: 163

Hi there 👋 Could you send me your full name, number, address and date of birth along with a screenshot of the transactions in your bank account and I'll check this out for you?

Re: Charged twice

Explorer
Posts: 10
Hi Stephen I send for you inbox, and To e-mail . My screnshot if the transactions in my bank, with my full name adress, Number and birth.
Posted From Apple iPhone

Re: Charged twice

[ Edited ]
Explorer
Posts: 10

Samara12 wrote:
I bought on 10th march, a 20€ top up on line, but my bank startement Was charged twice. I would like refund.

 

Posted From Apple iPhone

Re: Charged twice

Explorer
Posts: 10
 
Posted From Apple iPhone
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Re: Charged twice

Moderator
Posts: 159

Your account is unregistered. So can you send me a private message with 2 numbers that you've called or texted in the last week and the date and amount of your last top up? 

Re: Charged twice

Explorer
Posts: 10
 
Posted From Apple iPhone

Re: Charged twice

Moderator
Posts: 159

I can't see the last message you've Samara12. Can you try sending it again in a private message please? 

Re: Charged twice

Scout
Posts: 1
0749522359 I bought 20 euro top up yesterday but was charged twice. The first time it didn't register there was a glitch of some sort. I did it again and got my credit but then I was charged twice
Posted From Android 4.4

Re: Charged twice

Moderator
Posts: 159

Hi Mauramulligan 👋 Can you send me a private message with your full name, number, address and date of birth so I can access your account? Can you also send me a screen shot of this money being taken out of your account twice? You can hid any info you don't want me to see, Martin. 

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