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Lookout
Posts: 4

Charged twice for top up

Hi, I topped my phone up by €20 and it didn't go through so I clicked top up again and it charged me twice so it took €40 from my account. Am I able to get a refund?
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Moderator
Posts: 704

Re: Charged twice for top up

Hi Alannahc, is the second transaction pending in your bank account or has it been taken and applied to your phone? 

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Lookout
Posts: 4

Re: Charged twice for top up

It is still pending.
Moderator
Posts: 217

Re: Charged twice for top up

It the transaction is still pending, it means the top up hasn't been completed and isn't taken from your bank account. Your bank will return this to your account within the next few days 👍

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Scout
Posts: 1

Re: Charged twice for top up

The same thing just happened to me except they took 60 euro and the phone wasn't topped up at all. Apparently the money wil come back in 3-5 working days but honestly i think that is absolutely ridiculous. It was a fault with YOUR app but yet now I am down 60 euro and will be for the rest of the week. It's absolutely crazy.

Lookout
Posts: 4

Re: Charged twice for top up

I just checked my bank account there and it has gone through, so could I get a refund on the second €20?
Moderator
Posts: 217

Re: Charged twice for top up

@Alannahc can you PM your number, address and DOB please so I can check this out for you. 

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It pops up on the bottom left hand side of your screen.
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Lookout
Posts: 4

Re: Charged twice for top up

How do I pm?