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Calls going straight to voicemail

I am having issues with people trying to get through to me. Calls are diverting to voicemail without even ringing the majority of the time. I have reception and have been testing it myself with calls. I've spoke on web chat and have still not got it resolved.

I've reset network settings etc but nothing is working. Can someone look into this and get it resolved asap please
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Re: Calls going straight to voicemail

Hey Eclaird 👋 Can you send on a private message with your name, mobile number, address and date of birth please? I'll certainly look into this for you 👍 Mairéad

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