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Scout
Posts: 1

Buy adds on

Everytime I am about to buy adds on I constantly recieve the message that sorry there's been problem...so I can't buy..Please check and solve my problem
Posted From Apple iPhone
Leader
Posts: 172

Re: Buy adds on

Hi @wing633

 

Please see other post on this matter

 

DAY 182 ........................................... STILL NOT WORKING

Moderator
Posts: 217

Re: Buy adds on

@wing633 can you PM your details (number, address and DOB) with a screenshot of the error and we can look into this for you. 

You can give us feedback by taking a survey.
It pops up on the bottom left hand side of your screen.
Need to send me a PM? Click here.
Pre-order the new Galaxy S8
Leader
Posts: 172

Re: Buy adds on

Day No. 188 ................NOT WORKING

 

Where is the TECH TEAM

Leader
Posts: 172

Re: Buy adds on

DAY 189..................................AND COUNTING

Pathfinder
Posts: 21

Re: Buy adds on

Have you made a formal complaint to Three about this and followed up by contacting COMREG about the problem? 

Moderator
Posts: 342

Re: Buy adds on

Hi there, our tech team are aware and working on getting this resolved. Rachel 

You can give us feedback by taking a survey.
It pops up on the bottom left hand side of your screen.
Need to send me a PM? Click here.
Pre-order the new Galaxy S8
Pathfinder
Posts: 21

Re: Buy adds on

That's good to hear.  My own experience is that the Tech Team seem to work much quicker once COMREG get involved!

Leader
Posts: 172

Re: Buy adds on

The BIG 190..................................Will it get to 200 days .............................. And still not working

 

ANYONE WANT TO BET ?????????????????????

Navigator
Posts: 5

Re: Buy adds on

do we need new sim cards? getting same crap again. a customer support agent haad to apply my addon before. i will not be requesting that everytime i want to purchase an addon. i have 2 accounts that have this same problem

Moderator
Posts: 217

Re: Buy adds on

@chrisl would you like me to add these add-ons for you. If you would you can PM your details, number, address and DOB and I can look into this for you. 

You can give us feedback by taking a survey.
It pops up on the bottom left hand side of your screen.
Need to send me a PM? Click here.
Pre-order the new Galaxy S8
Leader
Posts: 172

Re: Buy adds on

BTW we have reached 200 DAYS  since this was first reported and No FIX yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Highlighted
Leader
Posts: 172

Re: Buy adds on

For Crying out loud @Three_Karen the man wants to use the service which is STILL unavailable after 201 days since it was highlighted here and which hasnt worked for at least two years.

 

Are you finding it difficult to understand ??????????????????