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Re: Broadband unusable in MarbleHill, Knockduff, Donegal

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I send you a PM yesterday and have had no response. Still unusable today.

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Navigator
I send 10 sms eith evrething?!!!!!!!
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Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Navigator

I haven't received anything.

 

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

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Still nothing through by SMS could you please PM them to me, thanks.

 

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Navigator

This has been going on since Saturday and despite all the talk of PM's nothing has been done, (other than asking stupid questions to waste time). Does it really take Three that long to communicate with a customer, why the service they are paying for is not being provided. Why hide behind the PM either fix it and announce it is fixed or admit that it is a terrible unreliable service that you are offering in the Falcarragh area.

 

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Re: Broadband unusable in MarbleHill, Knockduff, Donegal

3 Moderator

HI @MCB We'd need you to PM your details so we can check which mast you're connecting with. We ask for these details in a private message so you're not posting your details publicly 👍

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Navigator
Already given and nothing done about it.

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

[ Edited ]
3 Staff

Have you tried this in different areas and it hasn't worked anywhere?  I can see your using an unregistered pre-pay account. Can you PM 2 recently (in the last week) dialled/text numbers and also the last time you topped up with the amount please? Also are you using this SIM in a modem?

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Scout
Watching this thread with interest. I'm also in the Dunfanaghy area and getting the same abysmal speeds on 4G, even with an apparently strong signal strength. Used to be good and now it's consistently appalling. I've actually switched back to using 3G only.
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Re: Broadband unusable in MarbleHill, Knockduff, Donegal

3 Moderator

Hi @Akapaddy 👋 I'd love to take a look at that for you. If you'd like to PM me your details I'll investigate this for you? Ashlee