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Broadband unusable in MarbleHill, Knockduff, Donegal

Lookout
Posts: 3
I have an Irish 3 dongle which I top up and buy add-ins for. I did this on Thursday 6th July and the Internet was slow, but would still work a bit! For the last 4 days, it has been appalling!! I also have a pre-pay uk 3 dongle which is giving me the same problems. If I walk 50m up to the Shandon hotel, their 3 internet works perfectly. I am very unhappy about paying money for a service I can't use, especially as I need the Internet for work purposes. Please can this be rectified. Am currently using my 3G to contact you as the Internet won't work!!!
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Re: Broadband unusable in MarbleHill, Knockduff, Donegal

3 Moderator
Posts: 254

Hi Robynmac,

 

Are you in Shannon town centre or are you out near the airport? I'll check this out for you. 

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Lookout
Posts: 3
It's Dunfanaghy, not Shannon.
MarbleHill is between Creeslough and Dunfanaghy.

Thanks,
Robyn

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

3 Moderator
Posts: 254

Can you send me the full address? I'll check this out for you now. 

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Lookout
Posts: 3
Hi. I hope you received both my addresses where the signal was being affected. It was working for a while yesterday and this morning. But it is down again now! Really frustrating still.
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Re: Broadband unusable in MarbleHill, Knockduff, Donegal

3 Moderator
Posts: 254

I'll get to your PM as soon as I can Robyn. 

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Navigator
Posts: 8

Also unusable in Falcarragh image1.PNG

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

3 Moderator
Posts: 695

Hi @MCB, we've no known issue in that area. Is this just at certain times the coverage is like this?

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Navigator
Posts: 8
No it has been like this all week.

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

3 Moderator
Posts: 695

Can you PM us your number, name, address and DOB? I'll take a look on your account.

Highlighted

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Navigator
Posts: 8

Image3.png

 

I send you a PM yesterday and have had no response. Still unusable today.

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Navigator
Posts: 8
I send 10 sms eith evrething?!!!!!!!
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Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Navigator
Posts: 8

I haven't received anything.

 

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Navigator
Posts: 8

Still nothing through by SMS could you please PM them to me, thanks.

 

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Navigator
Posts: 8

This has been going on since Saturday and despite all the talk of PM's nothing has been done, (other than asking stupid questions to waste time). Does it really take Three that long to communicate with a customer, why the service they are paying for is not being provided. Why hide behind the PM either fix it and announce it is fixed or admit that it is a terrible unreliable service that you are offering in the Falcarragh area.

 

19717.jpg

 

 

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

3 Moderator
Posts: 322

HI @MCB We'd need you to PM your details so we can check which mast you're connecting with. We ask for these details in a private message so you're not posting your details publicly 👍

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Navigator
Posts: 8
Already given and nothing done about it.

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

[ Edited ]
3 Staff
Posts: 352

Have you tried this in different areas and it hasn't worked anywhere?  I can see your using an unregistered pre-pay account. Can you PM 2 recently (in the last week) dialled/text numbers and also the last time you topped up with the amount please? Also are you using this SIM in a modem?

Re: Broadband unusable in MarbleHill, Knockduff, Donegal

Scout
Posts: 1
Watching this thread with interest. I'm also in the Dunfanaghy area and getting the same abysmal speeds on 4G, even with an apparently strong signal strength. Used to be good and now it's consistently appalling. I've actually switched back to using 3G only.
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Re: Broadband unusable in MarbleHill, Knockduff, Donegal

3 Moderator
Posts: 169

Hi @Akapaddy 👋 I'd love to take a look at that for you. If you'd like to PM me your details I'll investigate this for you? Ashlee 

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