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Broadband Add on

New Member
Posts: 1
I have already topped up successfully online. However the broadband add on page is not working for me. Neither are any of the numbers found on the website. Perhaps because I am calling from a non-3 mobile but The +353 (83) 333 3333 is not working either. This is not the first time I have been unable to purchase an add on. I do not want my money to be eaten away because of not having an add on and if so it will be the last time my dongle is used !
Posted From Apple iPhone

Re: Broadband Add on

Moderator
Posts: 347

Hey @orice529 👋 Can you send a PM with your broadband number and details? I'll certainly look into this for you 👍 Mairéad

Re: Broadband Add on

Lookout
Posts: 4

Mairead,

 

It hasn't worked for two years. I am getting nowhere with Chat.

Re: Broadband Add on

Moderator
Posts: 899

Hi gmac012, what is happening when you try to purchase an add-on? Do you get an error? 

Re: Broadband Add on

Navigator
Posts: 5
Hello help me please i cant do add on it is an error. Thank you.
Posted From Samsung SM-N910F

Re: Broadband Add on

Moderator
Posts: 94

Hi Jonas 👋  Can you send me a PM with your mobile broadband number along with the add on you'd like to have applied to the account? Ashlee 

Re: Broadband Add on

[ Edited ]
Navigator
Posts: 5

Phone number *********** i top up 20e wanna buy add-ons 20 too.

Posted From Samsung SM-N910F

Re: Broadband Add on

Moderator
Posts: 94

I've removed your number from the post Jonas as you've posted your info publicly. Can you send this to me in a PM?

Re: Broadband Add on

Navigator
Posts: 5
WTF Buy Add-ons.
Sorry, there's been a problem.

We know about it and are working hard to fix it.
Tommorow fix it?
Posted From Samsung SM-N910F

Re: Broadband Add on

Moderator
Posts: 94

Is this the error message you received when trying to purchase your add on? 

Re: Broadband Add on

Navigator
Posts: 5
Yes Ashlee.
Posted From Samsung SM-N910F

Re: Broadband Add on

Navigator
Posts: 5
 
Posted From Samsung SM-N910F

Re: Broadband Add on

Moderator
Posts: 94

Can you please send me a PM with your info so I can look at this for you? 

Re: Broadband Add on

Scout
Posts: 2

I've got the same problem with buying add-ons now for months. Is there any solution to fix this bug?

Posted From Apple iPad

Re: Broadband Add on

Moderator
Posts: 94

Hi There, Can you pop me a PM with your mobile broadband number and the add on that you're looking to purchase and I can get that sorted for you? Ashlee 

Re: Broadband Add on

Scout
Posts: 2

Getting an add-on via website is possible again. Thanks Ashlee.

Posted From Apple iPad
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Re: Broadband Add on

Moderator
Posts: 347
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