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Lookout
Posts: 4

All you can eat data.

I purchased a sim from 3 on 29th march 2017. I received a message about all you can eat data for a month. At the end of the month i received two messages an hour apart that i used up 12euro and then 6 euro on internet services since the 3rd of april. I dnt understand why i was charged so much money for internet when i was on all you can eat offer. I remember i hardly used the internet for watsapp and facebook browsing. How much data would i have used up to be charged approx 20 euro! Please explain. Atleast a warning should have been given to me if i ws going over my limit? I dnt even have my 3g on all the time. I use wifi mostly i hardly used 3g 2 days outside of home.
Posted From Samsung SM-A310F
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Lookout
Posts: 4

Re: All you can eat data.

By home i dnt mean abroad. I mean wifi zone at my home.
Posted From Samsung SM-A310F
Moderator
Posts: 89

Re: All you can eat data.

Hi @Anum, can you PM your details please and I'll have a look into this for you now?

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Lookout
Posts: 4

Re: All you can eat data.

[ Edited ]

My mob number is *****

##- Please type your reply above this

 

EDIT: removed personal info from public view

Moderator
Posts: 733

Re: All you can eat data.

Hi Anum, can you send me on 2 numbers that you've recently called or texted and the date amount of your last top up by PM, please? I'll check this out. I've removed your number from your post as it was visible to the public eye.  Click here to send me a PM. 

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Lookout
Posts: 4

Re: All you can eat data.

Guys i have been using 3g 4g since yesterday and i used watsapp call and messges and watched a youtube vid. So far my money is not gone at all from using the mobile data. Hopefully now i wnt get a txt at the end of the month charging me. So far so good thank you.
Posted From Samsung SM-A310F
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Posts: 89

Re: All you can eat data.

No worries. If you need anything else just pop back to us here.

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Navigator
Posts: 5

Re: All you can eat data.

Same problem here, only using wifi;2 days on 3g,and money is gone?when I supposed to have all I can eat Datta. Heeelp!
Posted From Samsung SM-G920I
Moderator
Posts: 91

Re: All you can eat data.

Hi Sashkari, I'm just after getting back back to you on the other trend, Martin 👍

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