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€40 credit disappeared

Lookout
Posts: 3

Hi,

 

I just logged into my account today and my balance is €0.00. Can someone let me know whats happening?

 

Thanks

Re: €40 credit disappeared

Legend
Posts: 1,768
Did you miss your topup?
40mb would cost 40e so it might be gone on that

Posted From Sony E5823

Re: €40 credit disappeared

Lookout
Posts: 3

Was away so hadn't used the SIM since December. No way the credit could have been eaten on calls, texts or data.

Re: €40 credit disappeared

3 Moderator
Posts: 1,002

Hi cdcp, if there was no plan active then you would of been charged for any calls, texts or internet used. You can check out the rates here

Re: €40 credit disappeared

Lookout
Posts: 3
How can I get charged when the SIM wasn't in use? As I said, the sim was unused as I was travelling. Can't see the usage at all. How can €40 just disappear?
Posted From Motorola Moto G (4)

Re: €40 credit disappeared

3 Moderator
Posts: 322

Can you PM your full name, number, address and date of birth and I'll have a look at your account. 

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