Reply

Re: IMEI number not recognized

Scout
Posts: 1

Hi Sheena,

 

I am having this very same issue now,

 

I purchased a handset (Samsung Galaxy S5) Three years ago from a Three store, bought it outright, on PrePay,

 

I have recently upgraded my device, and switched to Bill Pay, while keeping the same number,

 

Now I am trying to get my original S5 unlocked, so I can give it to someone else on a different network,

 

I supplied the correct IMEI number numerous times at this stage, and I keep getting told that it is invalid and not linked to any account/not recognized

 

The agent is telling me to go back to the Three store and get a receipt for the device - that I bought 3 years ago!

 

I paid good money for this, and also paid 3 years worth of credit, so I think I deserve to get this unlocked now by the network, 

 

Is there any way you can help me out here with this issue and get the device unlocked?

 

Many thanks in advance,

Re: IMEI number not recognized

[ Edited ]
3 Moderator
Posts: 325

Hi @Dercoo33 👋 I can look into this for you. Can you PM me your full name, number, address and date of birth so I can access your account?
 

Re: IMEI number not recognized

New Member
Posts: 4
I got my iPhone 4 unlocked and same story no recorded of it. I got the phone as an upgrade so fought my case and got it unlocked
Posted From Apple iPhone
Haven't found your answer? Start a new topic or
Search the Community
Showing results for 
Search instead for 
Do you mean 
Top Liked Authors
User Kudos Count
3
Hot Topics
How to turn off the Adult Content Filter