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IMEI number not recognized

Anonymous

Hi,

I submitted a unlocking request for my iphone 6 plus to three, and received and email saying they have no record of my IMEI number. I paid full price to this phone, and bought it from a three store. I have checked the IMEI number multiple times and it is the correct one. I was wondering what might be the problem and how to proceed ?

 

Thanks in advance,

Defne

Re: IMEI number not recognized

3 Community Manager

Hi @defnetezel, did you ever have that phone repaired or replaced perhaps?

Re: IMEI number not recognized

Anonymous
I had the same issue, even my husband seems its not recognised if you want to unlock your phone!

Re: IMEI number not recognized

Anonymous

Hi @slh1975

 

Just noticed a no reply by anyone. Have you had this one sorted?

Re: IMEI number not recognized

Anonymous

Having this same problem. The IMEI is correct - I've filled out the unlock form many many times, been on to phone support, email support and been into the shop (where they've verified it's correct and filled out the online form - but said there wasn't much more they could do beyond that).

 

Phone was bought new in a three store; never repaired/changed/modified/changed network/anything.

Re: IMEI number not recognized

[ Edited ]
Anonymous

Hi

Thank you for providing the info needed in this thread. @Three_Sheena will take care of this for you and hopefully get that code you needed provided you meet the criteria.

Bare with us. She will also need the IMEI, Do you know how to send her a DM?

 

 

EDIT: removed mobile number - Sheena

Re: IMEI number not recognized

[ Edited ]
Anonymous

Hi again

 

If you send a DM to @Three_Sheena with the below info she can look in to it for you.

 

Name

Address

Date Of Birth

Make of Handset

Model Of Handset

IMEI of Handset

 

You can send the information to her using the link below

 

Send DM to Three_Sheena

 

EDIT: removed mobile number - Sheena

Re: IMEI number not recognized

Anonymous

Hi,

 

Yes it was sorted eventually, they took ages (on purpose I beleive) I contact them everyday for an update but they just make you wait. My husband used to work with Vodafone and said its a simple process they were just being differcult probably because I was angry at the whole saga.

Not once was I told the phone would be locked by 3 even thou I paid full price for the phone. 

Re: IMEI number not recognized

Anonymous
Hi @slh1975

If you purchase a handset on a network then 99.9% of them are network locked. In order to provide the unlock code there is some criteria to be met, I know yours was an issue with the IMEI not been on file. Very sorry about that.

But I am glad you got it in the end.

Re: IMEI number not recognized

Anonymous

Hi again @User321

 

If you send a DM to @Three_Sheena with the below info she can look in to it for you.

 

Name

Address

Date Of Birth

Make of Handset

Model Of Handset

IMEI of Handset

 

You can send the information to her using the link below

 

Send DM to Three_Sheena

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