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Cant ring taxi in athlone

Lookout
Posts: 4
Hi everyone i know on 3 mobile in athlone cant ring a taxi 09064 93030.
Can get through on all other networks and landlines. Whats up with 3. This is a major problem for busiest taxi company in athlone.
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Re: Cant ring taxi in athlone

3 Moderator
Posts: 969

Hi Johno70, whereabouts in Athlone is this happening? I'll check it out.

Re: Cant ring taxi in athlone

Lookout
Posts: 4
All over the town. Been going on since Wednesday. Lost loads of business.
Posted From Android 2.0

Re: Cant ring taxi in athlone

Legend
Posts: 1,710
Problem with 4g in Athlone. Disable 4g and you will be fine

Posted From Android 2.0

Re: Cant ring taxi in athlone

Legend
Posts: 1,710
Posted From Android 2.0

Re: Cant ring taxi in athlone

Lookout
Posts: 4
It has been happening all round athlone. Anyone trying to phone 09064 93030 from a 3 mobile cant get through. The call is being dropped immediately. 

Re: Cant ring taxi in athlone

Legend
Posts: 1,710
Did you change your network settings to 2g/3g?

Posted From Android 2.0

Re: Cant ring taxi in athlone

Lookout
Posts: 4
Are you going to tell all 3 customers to do the same. All 3 customers could not ring us on 09064 93030. We lost hundreds of calls and thousands in revenue. 

Re: Cant ring taxi in athlone

Legend
Posts: 1,710

They really should have just disabled 4G in the effected cell as then users would have to do anything.

But i dont think they were aware of the how the fault exactly was effecting the subscribers.

Re: Cant ring taxi in athlone

3 Staff
Posts: 926

Can you give this a go @Johno70 to see if this helps? Let me know how you get on with this. 

Re: Cant ring taxi in athlone

Legend
Posts: 1,710

Any Estimated Date for the repair of the 4G cell?

Re: Cant ring taxi in athlone

3 Staff
Posts: 352

Hi @billbond, can I ask for the exact are and I can check out the works?

Re: Cant ring taxi in athlone

Legend
Posts: 1,710

Re: Cant ring taxi in athlone

3 Staff
Posts: 352

Everything looks to be up and running in this are now 👍

Re: Cant ring taxi in athlone

Legend
Posts: 1,710

Ok, will be in there later on today, so I can test to verify

Re: Cant ring taxi in athlone

3 Staff
Posts: 926

Perfect, @billbond4! Pop back to me if you need anything else with this. 

Re: Cant ring taxi in athlone

Legend
Posts: 1,710

The fault still exists,

Enable 4G on a phone, the phone connects, leave the phone a few minutes and there is no coverage.

Enable 2G on phone, coverage is restored

Re: Cant ring taxi in athlone

3 Moderator
Posts: 303

Could you confirm your number, address and date of birth in a PM and I'll follow this up 🙂

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