on 21-09-2016 03:10 AM
System has been telling me for three days that the buy add-on service is unavailable and to try again later. Live Chat completely useless. Wasted almost half an hour on line before the agent told me he was having the same problem as me and abruptly ended the session. Filed a complaint by email and the agent there told me to use Live Chat for a 'quickr response'. The add-on problem has been around for at least a year. But note that 3 have no problem when it comes to taking your money for a top-up .... Completely hopeless provider.
on 28-09-2016 12:20 PM
on 29-09-2016 08:58 AM
on 29-09-2016 10:26 AM
Hi bobusan, if you call 083 3333 444 can you add this addon? Pop us a PM with your account details and I'll get this logged with our tech team for you.
on 09-10-2016 08:59 AM
I have been experiencing the same issue for the past 3 months - at what stage is Three going to:
Three, you have taken my money and you are not providing a service. Shame on you.
Customers are walking away.
on 25-10-2016 01:14 PM
Why dont you simply solve this long-standing problem instead of getting people to send you PMs that waste eveybidy's time because they do not help? I contacted you a month ago about this hassle and the website still isn't working. Now I need to buy another add-on and can't. But you have no problems when ut comes to taking top-up money from people. There is a name for dodgy practices like this ...
on 26-11-2016 06:55 PM
on 14-03-2017 10:28 AM
on 16-03-2017 04:12 PM
I have been in contact wityh Comreg regarding this function because I believe it has not worked for at least 18months and like you I get the standard BS when I ring about it.
One operator stated that the system wont allow you to purchase an addon if you have no credit left i.e. if you have used up all your allowence !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Can you believe it?????????
Anyway Comreg said they would look into it.
on 16-03-2017 07:43 PM
on 28-03-2017 12:43 AM
on 29-03-2017 09:18 AM
on 29-03-2017 10:04 AM
I'm very sorry to hear this Steve and would love to get this resolved for you. If you change your mind, pop me a PM and I'll look into it further for you.
on 29-03-2017 10:42 AM
We have all heard this before an like the LOGON function, Three continously say that nothing is wrong and that it must be individual cases...................................... We are not MUSHROOMS and dont live on excrement
If a function does not work or is faulty then EXPLAIN the situation ...............................ITS SIMPLE
And IF yOU have no intention of fixing the issue with the Broadband addon purchase then REMOVE THE FUNCTION and stop pissing people off