on 08-07-2015 11:17 PM
I'm trying to get proof of purchase for my Samsung Galaxy S6 which I bought on a Classic Flex Max 350- 24 month plan on 29/4/15
I've spoken to Three customer service 3 times about this and can't seem to get what I'm looking for! They keep sending me this email (xxx used to hide personal info)
• Customer Name:-Rebecca xxx
• Customer Address:-xxxxxxx
• Three Mobile Number:-xxxxxx
• Three Account Number:-xxxx
• Contract Start Date:-29/04/2015
• Contract End Date:-28/04/2017
• Handset Make and Model:-Samsung Galaxy S6
• IMEI Number:-xxxxx
• Account Status : Active
The problem here is that it does not state the date of purchase of the device, only the start date of the contract. I know that these are the same date but insurance, being insurance, need something that specifically states the date of purchase.
I only have a certain amount of time in which to process this claim under the terms & conditions of my policy. The delays I'm experiencing with trying to get the correct information are putting that deadline at risk. If I can't get this sorted out tomorrow I will not be able to make the claim for my phone!
Please can you help me???
on 15-07-2015 03:41 PM
on 29-02-2016 10:01 PM
on 06-03-2016 03:14 PM
on 07-03-2016 09:52 AM
Hi stevo-dtm, I can see that you were speaking to our chat team yesterday. They gave you the number for sales support, if you give them a call they'll be able to sort this out for you
on 22-09-2016 09:14 AM
hi @Three_Sophie i am having this same problem i have called up twice but all that can be sent to me is a confirmation i have a contract and nothing to do with buying the phone. would you be able to help?
on 28-09-2016 10:13 AM
I've called and live chatted with two operatives now regarding getting my proof of purchase sent to me for an insurance claim, I need as soon as possible as my insurance are chasing me now however despite multiple contacts I still haven't received it.