on 08-07-2015 11:17 PM
I'm trying to get proof of purchase for my Samsung Galaxy S6 which I bought on a Classic Flex Max 350- 24 month plan on 29/4/15
I've spoken to Three customer service 3 times about this and can't seem to get what I'm looking for! They keep sending me this email (xxx used to hide personal info)
• Customer Name:-Rebecca xxx
• Customer Address:-xxxxxxx
• Three Mobile Number:-xxxxxx
• Three Account Number:-xxxx
• Contract Start Date:-29/04/2015
• Contract End Date:-28/04/2017
• Handset Make and Model:-Samsung Galaxy S6
• IMEI Number:-xxxxx
• Account Status : Active
The problem here is that it does not state the date of purchase of the device, only the start date of the contract. I know that these are the same date but insurance, being insurance, need something that specifically states the date of purchase.
I only have a certain amount of time in which to process this claim under the terms & conditions of my policy. The delays I'm experiencing with trying to get the correct information are putting that deadline at risk. If I can't get this sorted out tomorrow I will not be able to make the claim for my phone!
Please can you help me???
on 09-07-2015 09:00 AM
Hi @becco, can you send me a PM with your details and where you purchased the phone? i.e., online, in store, over the phone etc.
We should be able to sort you out with this no problem.
on 15-07-2015 03:41 PM
on 16-07-2015 08:57 AM
Sure thing @Laoiseach, can you PM your details? When you buy a phone online you should receive an email which serves as your receipt and proof of purchase though.
on 29-02-2016 10:01 PM
on 06-03-2016 03:14 PM
on 07-03-2016 09:52 AM
Hi stevo-dtm, I can see that you were speaking to our chat team yesterday. They gave you the number for sales support, if you give them a call they'll be able to sort this out for you
on 22-09-2016 09:14 AM
hi @Three_Sophie i am having this same problem i have called up twice but all that can be sent to me is a confirmation i have a contract and nothing to do with buying the phone. would you be able to help?
on 28-09-2016 10:13 AM
I've called and live chatted with two operatives now regarding getting my proof of purchase sent to me for an insurance claim, I need as soon as possible as my insurance are chasing me now however despite multiple contacts I still haven't received it.