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Re: Trying to get Proof of Purchase

Moderator
Posts: 897

Re: Trying to get Proof of Purchase

Scout
Posts: 1

Hi @Three_Sophie I am having this same problem. I spoke to customer service yesterday who told me they would email me the proof of purchase in an hour. I purchased the mobile phone over the phone and hence never received a proof of purchase. Please would you be able to help? Thanks.

Re: Trying to get Proof of Purchase

Staff
Posts: 666

Hey Nisha, have you gotten this yet? Send me on your details by PM if not and I'll get it sent to you. 

Re: Trying to get Proof of Purchase

Scout
Posts: 1

Hi,

 

I want to get my phone unlocked and I have no proof of purchase.

 

I brought the phone over a year ago and did not keep the receipt. I think I even brought it from a 3 store

 

I am out of my long-term contract and am currently just on a month to month one. If I cancel my contract would I be able to unlock my phone?

 

Is there any steps I can take to unlock my phone if I cannot get proof of purhcase?

Re: Trying to get Proof of Purchase

Scout
Posts: 1
Can you please message me with the date of purchase of my device,
I am trying to claim the vr headset and have spoken to you 4 times now to be sent the same thing time amd time again, i have even been up to our local branch and no one can seen to complete this simple task...
Giving up hope please help!...
Regards George
Posted From Samsung SM-G935F

Re: Trying to get Proof of Purchase

Moderator
Posts: 895

Hi Georgedu62, can you send me a PM with your number, name, address and date of birth, please plus the IMEI of the phone? 

Re: Trying to get Proof of Purchase

Scout
Posts: 1

Hi , I'm having exactly the same problem , spent most of yesterday on the phone  with 3 separate calls, each time I was told an email would be sent now. Still nothing . Help plz 😑

Posted From Samsung GT-P5210

Re: Trying to get Proof of Purchase

Moderator
Posts: 897

Hi @Big444, Thanks for getting in touch about this. Can you PM me your details so I can check this out more for you? I just need your mobile number, full name, address and DOB. Bob

Re: Trying to get Proof of Purchase

Scout
Posts: 1

Hey @Three_Sheena I am having exactly same issue could you please help?

Many thanks in advance.

 

Regards,

Henrique

Re: Trying to get Proof of Purchase

Moderator
Posts: 624

Hi Henrique, can you Pm me your number, name, address and DOB? I'll check this out. 

Re: Trying to get Proof of Purchase

Scout
Posts: 1
Hi, would you be able to help me out with getting proof of purchase for my insurance claim? Thanks
Posted From Huawei G7-L01

Re: Trying to get Proof of Purchase

Moderator
Posts: 246

Hi there 👋 Could you send me on your number, address and date of birth and I'll check this out for you?

Re: Trying to get Proof of Purchase

Scout
Posts: 1

hi i also require proof of purchase so that i can provide it to apple to unlock my apple id

 

please help

Re: Trying to get Proof of Purchase

Moderator
Posts: 246

@aaronmahler Could you PM your number, address and date of birth and I'll help you out 👍

Re: Trying to get Proof of Purchase

Scout
Posts: 1
Good morning,

I'm looking for the same. Proof of purchase for my IPhone 7 Plus. What information do you need to be able to send me one please?

Cheers
Posted From Apple iPhone

Re: Trying to get Proof of Purchase

Lookout
Posts: 3
hi there I really need some help with getting my phone usage three have not been helpful when i called they said they made the request for it but 5 days later no response from the department that deals with this. I called up three yesterday with the man saying wait a few more days which I don't have I'm really annoyed right now. pls help
Posted From Android 2.0

Re: Trying to get Proof of Purchase

Lookout
Posts: 3
hi there ive called three for proof of usage 5 days ago still no reply or help when I called last night pls help.
Posted From Android 2.0

Re: Trying to get Proof of Purchase

Lookout
Posts: 3

hi good morning

 

i forgot to state that it was for my phone insurance claim which I need asap. thanks

Posted From Android 2.0
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Re: Trying to get Proof of Purchase

Moderator
Posts: 624

Hi there, this can take up to 5 working days. If you need me to check this out for you DM me your number, name, address and DOB 👍

Re: Trying to get Proof of Purchase

New Member
Posts: 1

Hi,

 

I need Proof of Purchase to make an insurance claim. My phone was purchased in 2015. How do I go about getting this?

 

Thanks, Imogen

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