on 05-07-2017 09:46 AM
I requested proof of usage by calling you guys on 30/11/17 when I lost my phone. I'm waiting on it to be able to make an insurance claim. When I did this I was told that it would be up to 48 hours before one was sent out.
I waited until today and called again and have been told that the request was sent but that it takes up to 72hrs to be sent.
Can you confirm how long it takes and that a request has actually been sent? At the moment, this form from Three is the only thing holding up my claim.
on 03-10-2017 11:10 AM