on 05-07-2017 09:46 AM
I requested proof of usage by calling you guys on 30/11/17 when I lost my phone. I'm waiting on it to be able to make an insurance claim. When I did this I was told that it would be up to 48 hours before one was sent out.
I waited until today and called again and have been told that the request was sent but that it takes up to 72hrs to be sent.
Can you confirm how long it takes and that a request has actually been sent? At the moment, this form from Three is the only thing holding up my claim.
on 05-07-2017 09:57 AM
on 18-07-2017 01:25 PM
on 03-10-2017 11:10 AM
on 03-10-2017 11:21 AM
on 31-10-2017 11:55 AM
Hello, I am also in desperate need of proof of usage for my phone, my insurance company needs proof that includes the IMEI. I cannot claim on my insurance until I send off the document.
on 31-10-2017 12:12 PM
Hi helen1 👋 I can help you with this. Can you PM me your full name, IMEI number of this phone, address and date of birth so I can access your account? What exactly did your insurance company request form you? Was this a proof of usage or a proof of purchase?