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Promised €100 discount but never recieved it for upgrade..

Lookout
Posts: 3

Hi..

Last week I contacted three live chat to deal with a roaming issue when abroad. The tech assistant was eventually able to fix my issue and then told me that I was eligible for an upgrade (I was) and that he would give me €100 off the upgrade price. I agreed to this and my new phone was waiting for me when I arrived home. So that's all good. However my bill states that I was not given the €100 discount as promised and to be honest I would not have upgraded without it. How can I go about getting the promised discount? I have the live chat transcript as proof. 

Thanks!
H


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Re: Promised €100 discount but never recieved it for upgrade

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Accepted by topic author hugo_rune
‎15-08-2017 10:04 AM
3 Moderator
Posts: 249

Hi hugo_rune,

 

Can you PM me your name, address, date of birth & number please? I'll check this out for you. ​​​​​​​

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Re: Promised €100 discount but never recieved it for upgrade

Solution
Accepted by topic author hugo_rune
‎15-08-2017 10:04 AM
3 Moderator
Posts: 249

Hi hugo_rune,

 

Can you PM me your name, address, date of birth & number please? I'll check this out for you. ​​​​​​​

Re: Promised €100 discount but never recieved it for upgrade

Lookout
Posts: 3
Done, thank you!

Re: Promised €100 discount but never recieved it for upgrade

Lookout
Posts: 3

Clarified via PM with three staff, thanks!

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