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Promised €100 discount but never recieved it for upgrade..

Lookout

Hi..

Last week I contacted three live chat to deal with a roaming issue when abroad. The tech assistant was eventually able to fix my issue and then told me that I was eligible for an upgrade (I was) and that he would give me €100 off the upgrade price. I agreed to this and my new phone was waiting for me when I arrived home. So that's all good. However my bill states that I was not given the €100 discount as promised and to be honest I would not have upgraded without it. How can I go about getting the promised discount? I have the live chat transcript as proof. 

Thanks!
H


Chosen Solution

Re: Promised €100 discount but never recieved it for upgrade

3 Moderator

Hi hugo_rune,

 

Can you PM me your name, address, date of birth & number please? I'll check this out for you. ​​​​​​​

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All Replies To This Topic

Re: Promised €100 discount but never recieved it for upgrade

3 Moderator

Hi hugo_rune,

 

Can you PM me your name, address, date of birth & number please? I'll check this out for you. ​​​​​​​

Re: Promised €100 discount but never recieved it for upgrade

Lookout
Done, thank you!

Re: Promised €100 discount but never recieved it for upgrade

Lookout

Clarified via PM with three staff, thanks!