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Scout
Posts: 1

Problem porting my old number

I recently switched from prepay to bill pay and was given a new sim with my new phone and I was told I had to port my old number. I followed all the steps but it seems that the port has only half worked. When I text/call people it comes from my old number which is what I want but when they text me it comes to my old phone. Does anyone know why this is happening? Any help would be greatly appreciated!
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Scout
Posts: 2

Re: Problem porting my old number

I have the same problem, and nobody's able to help me solve it.
Posted From Apple iPhone
Moderator
Posts: 87

Re: Problem porting my old number

Hi guys 👋 Could both of ye send on your full name, number,  address and date of birth and I'll check this out ?  

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Moderator
Posts: 87

Re: Problem porting my old number

If you could send those details in a private message please 👍

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Scout
Posts: 2

Re: Problem porting my old number

i called 1913 and got this problem solved! only waiting for my phone to change now Smiley Happy)
Posted From Apple iPhone
Moderator
Posts: 87

Re: Problem porting my old number

@linluwis Glad you're sorted, if you need anything else you can get back to us here 👍 

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