Hi mods I got a text about a change of contract and an increase in price.. I thought (incorrectly apparently!) that 3 had to honour o2 contracts? I haven't received a letter re changes.. any clarification would be welcome Thanks Ruth
Thanks Julie, So I was wrong in thinking that o2 contracts were protected? Why didn't I get a contract change text until now? I.e. Why not when the vast bulk of customers did? As I did with my bb acc..
I know... talk to dedicated team.. but I want to talk to forum dedicated team!
I am also a customer with the old O2 contract. For us who are not on unlimited data a huge increase on the charge for going over data allowance was also brought in - very quietly! On the text to say that the bill was going up by €5 there was no mention of this increase. Also not available online on this link http://www.three.ie/customer-notification/ why??
Hi there, the text you received had a link in it which brought you to another page with more information on what was changing. If you have any further questions you can contact our dedicated teams here 👉 goo.gl/vSn68d
In fairness the text I received gave a link and stated it was to show all changes and price increases. And if you phoned there were a number of options available that were offered if you didn't wish to accept change to current contact, which I didn't!
The thing about that text which annoyed me is that it very clearly gave you information that the bill was being increased by €5. Then there was the aside of you can also check online re prices. The increase for the out of data allowance was 300%!! I think that warrants more transparency and should been included in the upfront text information about the €5 increase.
That's a hell of an increase! I had unlimited data on my very old o2 plan but if I had accepted the changes I would've lost a discount plus had an added €5 so it would've cost me an extra €10 pm.. when I phoned to say I wasn't going to accept the changes I was offered a plan that actually reduced my bill by just over €5 and includes ayce data plus 7 gb eu roaming