on 21-04-2017 11:08 AM
I never received notification of price increase on my contract and the first I was aware of it was when I was charged the increased cost this month. I am now being told I can't get out of my contract unless I pay the penalty as the 30 days of the non existent notification has passed . Anyone else have experience of this? as far as I am concerned there is no agreement for taking the increased cost from my account.
on 21-04-2017 12:00 PM
Hi DK, can you send me a PM with your number, name, address and date of birth, please? I'll look into this.
on 21-04-2017 01:26 PM
Hi- I'm in the same boat.
I've heard that I should have received a text message or a letter but I did not. The post goes to my Mother's house and she assured me nothing came.
We can not afford another 5euro on our contract - that is too much, it is high enough as it is.
Can you please tell me what is the process, as I will not be able to afford this and I certainly can not afford an early exit fee.
on 21-04-2017 02:00 PM
Hi avvybear, can you send me a PM with your number, name, address and date of birth, please? I'll look into this.
on 21-04-2017 03:26 PM
So basically because I never received the imaginary letter that was never sent I am stuck with this price increase? That is the response I am stuck with ?
For anyone contemplating ever joining 3 I will strongly discourage them from making that mistake given this shoddy customer service practice.
As already asked for in the PM I am requesting proof of postage , receipt of letter and acceptance by me of this price increase. Please and thank you? Looking forward to receiving all of the above.
on 03-05-2017 10:05 AM
Same boat as DK. Same excuses given. Was asked for proof that it was not delivered. Now I am asking for proof that it was delivered. can you provide?