on 05-12-2017 03:15 PM
My 3G/4G disappeared around three weeks ago. I’ve had numerous contact with support via 3, culminating in a new SIM being sent out as no actions were effective. The new SIM has the same issues, no mobile internet. I’ve tried the SIM in another phone, with the same issues. Everyone seems a bit stumped, including myself.
I popped into the local Three store and they gave me yet another SIM, which is not allowing me to register it.
It seems fairly clear it’s an issue with my account rather than the phone, but no-one seems to know exactly how to rectify it. Believe me, I’ve done everything that would generally rectify this issue with no joy and followed the direction of various Three online staff without any luck.
It’s incredibly frustrating and I’m not sure what to do next.
on 05-12-2017 03:23 PM
on 05-12-2017 03:25 PM
About a year. Just to add, the problem is the same in various locations - not just where I live.
on 05-12-2017 03:31 PM
on 05-12-2017 03:34 PM
My SIM in another phone has the same issues. The mobile internet for my number just seems to have been cut, for whatever reason. I have an iPhone 7 Plus and tried my SIM in a spare 5s we have. It still didn’t give me internet access.
on 05-12-2017 03:39 PM
on 08-12-2017 02:01 PM
I’ve been sent a replacement SIM but it’s the wrong one. It starts with 8935302, the activation page says it should start 8935305. I’ve been without mobile internet for a good three weeks now and would like it to be resolved soon please.
on 08-12-2017 02:07 PM