10-04-2017 12:53 PM - edited 10-04-2017 12:54 PM
I have been a loyal customer of 3 since the year 2000 when the company was known as Digifone and later O2. I have never once received a free upgrade despite being on a bill pay plan since 2012. It has come to the point where I may have to finally leave the network as there is no incentive for me to stay. I was due an upgrade since Saturday, 8th April but was told I would have to pay €199 for a Samsung Galaxy S7 on another 24 month plan having signed a 24 month contract in July 2015. I currently pay €45 per month which, is a lot for a student. Do long term loyal customers who have never once failed to pay a bill no longer matter to 3? I was in contact with the upgrade team earlier and was told the price plans were fixed and it was no problem if I left for another mobile network. What happened to old fashioned customer values where they would do their utmost to retain and improve the experience for the consumer? I think it's time to leave and take my business elsewhere.