on 16-04-2017 10:04 AM
We are abroad for the first time after the roaming changes kicked in earlier this month (monthly fee increased/no more roaming charges in EU). However, I can't get any connection now in areas, where I believe I could roam on previous visits to Austria.
We can connect to 3 AT in urban areas, but get no connection at the ski resort. According to https://apps.three.ie/roaming/phone/billpay/austria T-Mobile should be a roaming partner, but when we go to manual network provider search it is listed as blocked.
I called 1913 and the agent I spoke to reset our roaming profiles, but there is no change. Can it be that with the new "free" EU roaming set-up we can only use the 3 network abroad now? That would be bad deal indeed: we pay extra to get the "free" roaming now but roaming options have severely decreased if that's the case.
Who exactly are the roaming partners I can use in Austria?
on 18-04-2017 12:38 PM
Hi @bgx, Thanks for getting in touch about this. When you called up about this and we updated your profile did you switch your phone off and on to rest it on your side?
on 18-04-2017 04:38 PM
on 18-04-2017 04:55 PM
My bad @bgx- I mean for a reboot of the phone to turn the phone completely off for a few minutes then turn it back on again.
on 18-04-2017 05:12 PM
on 18-04-2017 05:19 PM
Will you PM your number, address and DOB please so I can have a look into this for you please?
on 18-04-2017 05:46 PM
I would just like to check something about ringing a friend who is currently in Northern Ireland (they are using a Republic of Ireland number)
Is ringing this Republic of Ireland number while they are in Northern Ireland included in the minutes in my plan? Or does it cost me anything extra at all to ring them? Will I end up paying an extra roaming type charge to call them?