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I've been trying to buy a broadband add on with cash credits but it doesn't work

Scout
Posts: 2

I have enough cash credits to purchase 500mb broadband, but each time I try to buy an add on, I get the message that the service is unavailable. This is extremely frustrating! Been trying for days no, to no avail.

Re: I've been trying to buy a broadband add on with cash credits but it doesn't work

Explorer
Posts: 11

Same here, been trying for weeks. Would someone please do something about that!

Re: I've been trying to buy a broadband add on with cash credits but it doesn't work

Moderator
Posts: 860

Hi there, how are you trying to buy the add on? Is it through your My3 account or through 1744? 

Re: I've been trying to buy a broadband add on with cash credits but it doesn't work

Scout
Posts: 2
It's through My3 acount and for almost a week, I've been gettting the ''service unavailable'' message each time I try to purchase it.

Re: I've been trying to buy a broadband add on with cash credits but it doesn't work

Explorer
Posts: 11

Three_Brogan wrote:

Hi there, how are you trying to buy the add on? Is it through your My3 account or through 1744? 


I log on to My3,

    in the 'My account balance'-box I click 'Get a boadband Add-on'

    after some loading time I get a page saying

 

    Buy Add-ons.

    Sorry, there's been a problem.

    We know a bout it and are working hard to fix it.

 

Sometimes, perhaps a week ago or so, I managed to achtually choose what Add-on I wanted.

But alas - got an error mesage then (different from the one above).

 

Please help.

 

- Tom.

Re: I've been trying to buy a broadband add on with cash credits but it doesn't work

Moderator
Posts: 608

Hi folks, if you PM me your broadband number, name, address and DOB, I'll get this checked out. 

Re: I've been trying to buy a broadband add on with cash credits but it doesn't work

Explorer
Posts: 11

Despite several PM, giving details over and again, no change.

Three technical staff: Pls get someone to fix your Website!

Or is it just me? Did anyone recently buy a broadband add-on via the THREE website?

 

Re: I've been trying to buy a broadband add on with cash credits but it doesn't work

Moderator
Posts: 608

Hi @tom22159, this is been checked out and we'll get back to you as soon as we've an update.  

Re: I've been trying to buy a broadband add on with cash credits but it doesn't work

Explorer
Posts: 11

Well, this was more than three weeks ago. Haven't heard anything since. Tried almost every day but cannot buy add-on. Still comes up with

 

There is a problem:

  • This service is currently unavailable.

    Please try again later.

Anyone actually working on this problem? I wonder...

 

Re: I've been trying to buy a broadband add on with cash credits but it doesn't work

Staff
Posts: 666

Can you ring 1913 option 1 and then option 3 and you'll be able to do this by phone? 

Re: I've been trying to buy a broadband add on with cash credits but it doesn't work

Explorer
Posts: 11

Hi Fiona,

 

Calling 1913 doesn't seem to work from Germany. And I won't be in Ireland before the next summer.

 

Re: I've been trying to buy a broadband add on with cash credits but it doesn't work

Moderator
Posts: 822

Re: I've been trying to buy a broadband add on with cash credits but it doesn't work

Explorer
Posts: 11

Three_Bob wrote:

Can you try calling +353833333333 for this @tom22159?


Hi Bob,

Thank you very much, this worked for me. The _very_ friendly lady at the help line transferred me to the number which I cannot reach while beeing abroad.

This way I could finally buy the broadband add-on I wanted.

 

Re: I've been trying to buy a broadband add on with cash credits but it doesn't work

Moderator
Posts: 822

Aww I'm delighted to hear this @tom22159 Smiley Happy Be sure to pop back to me if you need anything else! Have a great weekend and enjoy your time in Germany! Bob

Re: I've been trying to buy a broadband add on with cash credits but it doesn't work

Explorer
Posts: 11

Will do, thanks for your help!

Re: I've been trying to buy a broadband add on with cash credits but it doesn't work

Lookout
Posts: 4
I have had the same experience as the above users for at least 3 months now. It's driving me crazy. Topping up online is no problem but I can't buy a broadband add-on online. Everytime I ring 3 to buy the add-on they express disbelief that I could be experiencing this issue and speak to me like I'm a complete idiot!!
Eventhough I've spoken to them so many times about the same issue, they still seem to think that there's no issue with their website. It's so so frustrating. I just rang them there now to do the same thing again and the automatic service eventually told me to ring back after 8am and hung up on me.
Its 6.30pm Sat evening.
This is worst service of all time.
Posted From Sony D2203

Re: I've been trying to buy a broadband add on with cash credits but it doesn't work

Explorer
Posts: 11

I'm afraid, I couldn't agree more. I managed to buy an update for 30 days (see posts above) by phoning Three's international number and after doing some explaining they then put me though to internal number which normally cannot reach from abroad. But what a nuisance! Why can't they get their website right? I got 2 days left on the current add on and wish to buy a new one. Online I just get

 

There is a problem:

  • This service is currently unavailable.

    Please try again later.

It's been like that for months. Time to find a new provider.

 

Re: I've been trying to buy a broadband add on with cash credits but it doesn't work

Explorer
Posts: 15
Frustrating!!!
Unable to buy add-on broadband
Has been working for 3-4 yrs now, but now I'm getting same as above
' This service is currently unavailable please try later'

Who do I phone to get this sorted
Posted From Apple iPhone

Re: I've been trying to buy a broadband add on with cash credits but it doesn't work

Moderator
Posts: 822

Hi Guys, Have you tried calling 0833334444 to buy an add-on for this? 

Re: I've been trying to buy a broadband add on with cash credits but it doesn't work

Explorer
Posts: 11

Sorry but that's beside the point. Why don't you just get the website right!

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