on 29-03-2017 05:39 PM
I've been trying to call and chat online but no joy!!
I got through twice after a 20 or 25 min wait and on both occasions the rep hung up - not a great way to handle call volume and manage customers
The live chat is also down despite being constantly directed to use this service.
When you put though a price increase expect call volumes to rise!!!
Call back is required - I'm really annoyed - Virgin beckons!?!
on 29-03-2017 06:05 PM
Hi ML 👋 Our call centre and webchat agents are experiencing problems cause by a high volume of calls and query's which is causing these delays and disconnections. We're working to resolve this as we speak. You'll need to call our dedicated line to discuss this or you can also call 1913 to speak to an agent directly, Martin.
on 29-03-2017 06:43 PM
on 29-03-2017 07:29 PM
Can you PM me on your full name, number, address and date of birth so I can look into this for you?
on 29-03-2017 08:10 PM