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Clarification on roaming allowance

Leader
Posts: 118
Hi all,
Just want to check what my roaming data allowance is? I've just changed contract to infinity lite (maybe affinity?!) was told I'd have two gb roaming just received a text saying there are increases .. could you confirm if this is the case and if so what it is.
Also, possibly stupid question but.. if I'm in France and use my phone for calls or texts does that come out of data allowance or separate charges?
Thanks in advance
Smiley Happy Ruth
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Re: Clarification on roaming allowance

3 Moderator
Posts: 466

Hi Ruth, we’re introducing some positive changes. All the info is available at the link provided in the text you received👍 Here’s how to get in touch if you have any questions👉 https://goo.gl/JQBBMe. Thanks, Rach

Re: Clarification on roaming allowance

Leader
Posts: 118
Oh my... just used "chat" help very very slow! But worse I was initially given the wrong information! I was told I could use my ayce data in other EU countries ! I queried it.. eventually told I had 7 gb roaming data and can use texts and minutes as at home.. can you confirm this? I just want to be sure! 3 affinity lite is plan I'm on. Thanks Smiley Happy
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Re: Clarification on roaming allowance

3 Moderator
Posts: 466

@RainbowR I can confirm on the Affinity Lite plan, it's 7GB of data to use in the EU 😊 

Re: Clarification on roaming allowance

Leader
Posts: 118
Thanks Rachel Smiley Happy
And I can use my texts and minutes when in France?!
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Re: Clarification on roaming allowance

3 Moderator
Posts: 466

Yes you can, Ruth you texts and call allowance can also be used 😊 

Re: Clarification on roaming allowance

Leader
Posts: 118
Brilliant I'm a happy camper now Smiley Happy
Thank you
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Re: Clarification on roaming allowance

3 Moderator
Posts: 321

Your welcome 😊 If you need a hand with anything else please let me know 👍

Re: Clarification on roaming allowance

Legend
Posts: 1,710

Whats the EU data allowance on the Unlimited Flex Max SIM only plan? i.e 30€ pm plan

Re: Clarification on roaming allowance

Legend
Posts: 1,710
 

Re: Clarification on roaming allowance

3 Moderator
Posts: 146

There's a 2GB data allowance in bot the EU and ROI with that plan. I've included a link here  👉 http://bit.ly/1gMvKou with all the info you'll need on our SIM only plan. 😊

Re: Clarification on roaming allowance

Leader
Posts: 118
I am!! 8) A young colt! I may leave him there too! Smiley Wink
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Re: Clarification on roaming allowance

Legend
Posts: 1,710

Interesting there is a 5GB data alllowance on pre-pay, good to know only 2gb on the Sim-only plan

 

Just give him a french Dictionary he will be grand.

Where you going to in France? Im off to Brittany in August , cant wait.

Re: Clarification on roaming allowance

Leader
Posts: 118
We're going to the Dordogne area. Staying in a eurocamp.... S's first time in France.. in fact first time leaving the country and flying! Flying out of Belfast so going up a day early so we can visit the titanic experience and the W5 ... looking forward to it.. though I'm a nervous flyer Smiley Sad
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Re: Clarification on roaming allowance

Legend
Posts: 1,710

You will have a great time.

Last year was my first year in France, ferry from Rosslare to Roscoff then a 2hr drive to our Yelloh park, the places are brilliant over there.

Got a roofbox this year so I can stock up on the cheap wine ;-)

Re: Clarification on roaming allowance

Leader
Posts: 118
That's the big plus for taking the ferry!
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