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Re: Cancel contract

New Member

i just sent you a pm with my details.

 

cynthia

Re: Cancel contract

3 Staff

Thanks Cynthia1971! I've gotten back to your PM there. 

Unacceptable changes to contract

New Member

Hello Three.

 

I too received your increase of charges in your letter, as did the rest of my family. We will not accept you altering our contracts. Honour the contract that you signed with us. We do not need to pay more money for coverage in Europe that we never sought nor do require. YOUR 1800 818 021 number fails to connect, and never rings for me. I can see on Boards and other forums that more and more people are having problems with trying to register their non-acceptance of your altering the contract. Three I believe is doing this deliberately, making it difficult to even talk with them. If I cannot contact Three and my extended family is likewise failing how can we register our non-acceptance of altered terms.

 

Since I have signally failed how do I formally complain to Three, so I can move this difficulty to the next stage

 

Thanking you Billy

Re: Unacceptable changes to contract

3 Staff

Hi Billy, there are delays at the moment due to the high number of calls. You can ring our 1913 number and we'll be able to help with this now, you do have until the 3rd of April to ring about this. 

Re: Cancel contract

New Member

I have been on the phone constantly from 9am trying to get someone to answer my call re: contract changes.  The call abruptly ends before I get to talk to someone.   I understand there is a high volume of calls but why then does the message at the start tell me,"alternatively I can chat to someone on three.ie/chat" ????.  Also are we being charged for these calls?.

Posted From Apple iPad

Re: Cancel contract

New Member
Waiting over 40 mins to speak to someone. No chat option available either. It's a disgrace.
Posted From Samsung SM-J320FN

Re: Cancel contract

Explorer

 

in the small print, 10.1 (d):

 

You can end the agreement without penalty if we notify you at least one month in advance of a variation to your agreement. You must give notice to Three Customer Services. Continued usage of services at any stage after such variation shall be taken as acceptance of same. 

 

Doesn't specify how notice must be given, so to fulfil the terms and conditions you can use the email address to do so....... customer.services.ie@3mail.com

Posted From Apple iPad

Re: Cancel contract

Explorer

Further to that, email address is no longer monitored-just got an outdo reply. Good old fashioned envelope and stamp it is then.

Posted From Apple iPad

Re: Cancel contract

New Member

 

I would appreciate it if you could cancel my contract with immediate effect. 

Please note I've given notice within the 30 days required notice, I've tried to phone to cancel and couldn't get through.

 

Thank you

Aisling 

Posted From Samsung SM-T310

Re: Cancel contract

New Member
Hi Three mobile, as per your comments above you say we have until April 3rd cancel. Why did I have to spend over 2 hours this afternoon on phone and chat to be told repeatedly I cannot now cancel without penalty and really that I should have done it yesterday. As per other comments here there was major difficulties getting thru to the line and as I was ringing from work landline I could not wait indefinitely to get through.....
Posted From Samsung SM-G920F