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Can't connect to any network in USA

Lookout

I arrived in USA on Tuesday 8/8/2017. I travelled to US via Heathrow to SFO, had no problems in Heathrow but no connection in SFO airport on arrival very inconvenient. I am staying north of San Francisco in San Rafael and still no connection, I have tried everything that others have in other posts to no avail. My wife has an old O2 prepay plan and her phone connected immediately on arrival. This must be a Three problem as there are a lot of people experiencing similar problem while trying to roam in USA.

 

wenolan

Re: Can't connect to any network in USA

Legend
Try to disable 4g and restart your phone.
What phone is the o2 network picking up?
Manually connect to it and restart phone

Posted From Android 2.0

Re: Can't connect to any network in USA

Lookout
Have tried that, no luck!!! The O2 phone is connected to TMobile with full
bars.

Re: Can't connect to any network in USA

Legend
So no luck manually connecting to tmo?
Check on my3 that roaming is enabled

Posted From Android 2.0

Re: Can't connect to any network in USA

Lookout

No luck, My3 tells me roaming is enabled, bloke told me on chat while in My3. I'm going to go to T Mobile shop and get a USA Sim, I have an unlocked phone.

Re: Can't connect to any network in USA

3 Moderator

Hi @Wenolan 👋 How's this for you this morning? Ashlee  😊

Re: Can't connect to any network in USA

Lookout
No change, I've been to a T-Mobile shop and bought a USA sim for $30 and it works fine. Very disappointed with 3 have to change to new provider when I get home.
Posted From Android 6.0
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Re: Can't connect to any network in USA

3 Moderator

@wenolan Could you send me on your full name, number, address and date of birth in a PM and I'll follow this up for you👍