on 14-04-2017 11:57 AM
I am having the same issue. I have money to use but any option to buy addon gives me a service failure message
There is a problem:
on 14-04-2017 01:39 PM
Don't hold your breath for an answer let alone a solution from Three. This problem has been around for the best part of a year and affects many people. Depending on what mood they are in they will tell you they are "working hard" to fix the problem or are "investigating" or "looking into" it. That's what they told me last year and nothing has changed. But I have a solution for you: dump Three and switch to a normal mobile operator that looks after its customers.
on 14-04-2017 04:25 PM