on 29-09-2017 08:06 AM
I rarely go over 60GB, I have achieved this about 3 times in the 24months I've been on this current contract.
Last month I purchased a 5GB add on to my 60GB a month account, for the price of €7.50 Recurring. I checked my3 dashboard prior to purchasing this Add-On, and my Out of Spend Allowance was 0.00.
I was billed by Three for €45.00 for using 750MBs Out of Allowance. I paid this fee, but I was 100% certain that I did not Spend out of Allowance.
The next month I deliberately used up my 60GB allowance intentionally, triggering the 5GB Add-On to verify that it was working. Once the 60GB Allowance finished, the 5GB Add-On did not trigger, and I watched my Out of Allowance Spend rise to €45.00, using 750MB over my allowance.
I immediately rang 1913 and lodged a complaint, but was subsequently lied to by several Customer Services reps, who tried to bamboozle me with technical jargon. My 5GB Add-On was then deleted.
The Customer Services reps did not realize that I am a computer science graduate. This morning I attempted to make a formal complaint to Three, and was offered the choice of posting in this forum. I demand a €52.50 refund for last month, and the current €45.00 Out of Allowance Spend be cancelled immediately.