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Re: Urgent unlock code needed

[ Edited ]
3 Moderator

Hi @EB we've replied to your PM there. We'll need to contact the manufacturer again and I will be back to you as soon as we have an update. Rach

Re: Urgent unlock code needed

Explorer
Hi I've spent all day chasing three for an answer and gotten absolutely nowhere. Can someone explain why this is taking so long or pass on the manufacturers details to me
Posted From Android 2.0

Re: Urgent unlock code needed

Explorer
It's day 6 now and I have no unlock code. I've been told since last Wednesday that three have to go back to the manufacturer. However I don't have use of my phone. This really isn't acceptable as three have caused this issue. I'll be looking for a replacement phone and escalating this if this issue isn't resolved today
Posted From Android 2.0

Re: Urgent unlock code needed

3 Staff

We have to wait for the manufacturer to come back to us with the unlock code. As soon as we receive it from then we'll be in contact right away 👍

Re: Urgent unlock code needed

Explorer

Hi Karen, that is the reply I've gotten from Three since last Wednesday. Can someone actually pick up the Phone to the manufacturer and have this resolved today because I have gotten absolutely no timeline as to when this will be fixed and in the meanwhile I have had no compensation from Three. I keep receiving the same answer from different people. This could drag on indefinitely given your responses.

Re: Urgent unlock code needed

3 Moderator

The manufacturer generates the code and I will get back to you once we have heard from them.

Re: Urgent unlock code needed

Explorer

Hi, I spoke to Carol who has told me that your back office generates the code. If there is an issue generating this can I be provided with a replacement Phone. Also Samsung Ireland have said this should take no longer than 48 hours to provide.

Re: Urgent unlock code needed

Explorer

Hi, can you please provide me with an email for your complaints dept. Com Reg have advised me to make a formal complaint and as I am no longer a three customer I cannot do this online via your website as my number is not recognised.

Re: Urgent unlock code needed

Explorer

Hi, Com reg have advised to me make a formal complaint to Three regarding the handling and non resolution of this issue. Can you please let me know what email address I can use to forward a complaint. As I am no longer a three customer, yet my Phone is still locked by Three, I cannot fill in any of your online forms.

Re: Urgent unlock code needed

3 Staff

Hi EB, I have gotten back to you by PM in relation to this.