on 31-05-2017 10:46 AM
Hi, I need to have my Samsung S6 unlocked urgently. I am switching networks and now cannot be contacted by my children. I have sent my details to Rachel. Can anyone else help? I cannot be without my Phone in coverage and I have been disconnected from Three this morning.
on 09-06-2017 02:01 PM
BROGAN HAS FIXED MY PHONE!!! Hallelujah and thank you very much. It did say network locked but I tried your solution twice and then it worked!! How in the name of god.
on 31-05-2017 03:46 PM
Hi, I received the unlock code and it said network unlock unsuccessful. I tried the code 3 times. What do I do next? Thanks
on 01-06-2017 08:21 AM
Hi, this still hasn't been resolved. Can someone please look into it? The unlock code I received yesterday by email has not worked.
on 01-06-2017 06:16 PM
Hi is anyone going to fix this, this evening or is it just going to drag on. The unlock code provided by three was 'unsuccessful'.
on 02-06-2017 08:24 AM
02-06-2017 09:15 AM - edited 02-06-2017 09:15 AM
Hi @EB we've replied to your PM there. We'll need to contact the manufacturer again and I will be back to you as soon as we have an update. Rach
on 02-06-2017 07:27 PM
on 06-06-2017 07:30 AM
on 06-06-2017 10:31 AM
We have to wait for the manufacturer to come back to us with the unlock code. As soon as we receive it from then we'll be in contact right away 👍
on 06-06-2017 10:35 AM
Hi Karen, that is the reply I've gotten from Three since last Wednesday. Can someone actually pick up the Phone to the manufacturer and have this resolved today because I have gotten absolutely no timeline as to when this will be fixed and in the meanwhile I have had no compensation from Three. I keep receiving the same answer from different people. This could drag on indefinitely given your responses.
on 06-06-2017 12:20 PM
Hi, I spoke to Carol who has told me that your back office generates the code. If there is an issue generating this can I be provided with a replacement Phone. Also Samsung Ireland have said this should take no longer than 48 hours to provide.
on 07-06-2017 12:59 PM
Hi, can you please provide me with an email for your complaints dept. Com Reg have advised me to make a formal complaint and as I am no longer a three customer I cannot do this online via your website as my number is not recognised.
on 07-06-2017 02:38 PM
Hi, Com reg have advised to me make a formal complaint to Three regarding the handling and non resolution of this issue. Can you please let me know what email address I can use to forward a complaint. As I am no longer a three customer, yet my Phone is still locked by Three, I cannot fill in any of your online forms.