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Accepted Solution

Samsung Galaxy J3 - Network Unlock Code

Lookout
Posts: 3

Hi, 

 

I need a network unlock code for my Samsung Galxy J3. I tried everything but every time, I have a negative answer from Three. Now I'm living in Belgium and I need my phone for another network. 

 

I tried with this link twice: 

https://apps.three.ie/contact_form/unlockcode

And I had this answer: 

"We’ve received your request for the Network unlock code; however, we’re unable to issue one to you at this time.
The information you supplied to us via our online form was either incomplete or does not match the information we have registered to your account. At this time we ask that you resubmit the network unlock code form at http://www.three.ie/unlockcode, ensuring that all of the required fields are completed in full.

 

Then I tried with this link: 

http://www.three.ie/web/help/unlock-request/

And I had the answer: 

"The IMEI 35xxxxxxxxxxxx was never registered to a mobile number account. Please contact us to register the device. If the IMEI is used with a Prepay number, there must be a top up of 150 euro on the account after registration, excluding free credit, before the unlock code can be provided. You can verify your IMEI by dialling *#06# on the device to be unlocked.
If your device is locked to another network (e.g., Vodafone, Meteor), you must contact that network operator to obtain a network unlock code.
If you ever need to network unlock another device then you can submit the unlock request online.
Just fill in the request form at http://www.three.ie and we'll get in touch."

 

I have a prepaid number since June 2016, I spent more than 150€ on it and I am sure of the IMEI I provided. 

The smartphone is a Galaxy J3, model number SM-J320FN, serie number R58H70BCPLD. 

 
I bought the phone a few months with a Three offer on it after I had the sim card from Three directly. 
 
I don't know what to do anymore. I really need help! 
 
Thank you very much! 
 
Aurore

 

 

 

 

 


Chosen Solution

Re: Samsung Galaxy J3 - Network Unlock Code

Solution
Accepted by topic author Aurore
‎17-04-2017 07:46 AM
Lookout
Posts: 3

Kelly was fantastic in the resolution of my problem. She advised me well to find a solution and now my phone is unlock!!! Thank you very much for her help!! 

View solution in original post


All Replies To This Topic

Re: Samsung Galaxy J3 - Network Unlock Code

Moderator
Posts: 219

Hi @Aurore, can you PM your details and I'll check this out for you now?

Highlighted

Re: Samsung Galaxy J3 - Network Unlock Code

Lookout
Posts: 3

Hi Kelly, 

 

Thank you very much for your answer. I sent a PM. Smiley Happy

Re: Samsung Galaxy J3 - Network Unlock Code

Solution
Accepted by topic author Aurore
‎17-04-2017 07:46 AM
Lookout
Posts: 3

Kelly was fantastic in the resolution of my problem. She advised me well to find a solution and now my phone is unlock!!! Thank you very much for her help!! 

Re: Samsung Galaxy J3 - Network Unlock Code

Lookout
Posts: 3

I have a similar issue, Was told by 3 that it would take 4 -14 days to get an unlock network pin. They have to email the phone manufacturer. Is there any quicker way? It's a Galaxy Trend.

Re: Samsung Galaxy J3 - Network Unlock Code

Lookout
Posts: 3

they sure don't make it easy to switch network

Re: Samsung Galaxy J3 - Network Unlock Code

Lookout
Posts: 3

I take it all back, I got he code then next day by email.

Re: Samsung Galaxy J3 - Network Unlock Code

Moderator
Posts: 223

Hi 3user 👋 I'm glad to hear you got sorted.  If you need a hand with anything else please let us know 👍

Re: Samsung Galaxy J3 - Network Unlock Code

Lookout
Posts: 3
Can you please help me out? Requested my unlock code for prepaid Samsung J5 with IMEI but received Email saying unable to provide it at the moment. I have spent more than €150 on Credit.
Many thanks, Tara.
Posted From Samsung SM-J510FN

Re: Samsung Galaxy J3 - Network Unlock Code

Moderator
Posts: 448

@taraymond PM me with your number, IMEI number, address and date of birth and I'll check up on this for you 😊 Rach

Re: Samsung Galaxy J3 - Network Unlock Code

[ Edited ]
Lookout
Posts: 3

Thanks a mill Rachel.
DOB: *****
IMEI: 3*******************


##- Please type your reply above this

Re: Samsung Galaxy J3 - Network Unlock Code

Moderator
Posts: 448

Can you select Private message and send those details again please? I've edited the info to protect your privacy. Rachel 

Re: Samsung Galaxy J3 - Network Unlock Code

Lookout
Posts: 3
Apologies Rachel but I can't seem to find the PM option

Re: Samsung Galaxy J3 - Network Unlock Code

Navigator
Posts: 9
I am in exactly the same position. When I switched networks I had no choice but to buy a new phone as my unlocking code for my original phone hadn't come through despite 2 online requests over a period of 10 days. A week or more ago I called the helpline & was told my IMEI number had never been registered against my name . I need help fast to unlock the phone I purchased in a 3 store but so far am up against a brick wall .... any advice ???
Posted From Apple iPhone

Re: Samsung Galaxy J3 - Network Unlock Code

Moderator
Posts: 448

No worries, Tara. Underneath my reply you'll see the option to PM, it says "Need to send me a PM, Click Here" Rach 👍

Re: Samsung Galaxy J3 - Network Unlock Code

Moderator
Posts: 448

@hknorris, can you send me your number, IMEI number, address and date of birth so I can take a look for you? Rach

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