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Samsung Galaxy A5 (2017) no Android 7.0 update?

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I was wondering if anyones Samsung Galaxy A5 (2017) has updated to Android 7.0 yet? I know of many people who have this phone and it has updated but mine has not and the only difference between our phones is the network provider, is it up to Three to approve of updates or could it just be an issue with my phone? 

Re: Samsung Galaxy A5 (2017) no Android 7.0 update?

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Hi @Fionahd33, I'll check this out and get back to you with an update. 

Re: Samsung Galaxy A5 (2017) no Android 7.0 update?

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Thanks Julie !

Re: Samsung Galaxy A5 (2017) no Android 7.0 update?

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Is this a A5 2017, A5 2016 or A5 2015?

Re: Samsung Galaxy A5 (2017) no Android 7.0 update?

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It's a Samsung Galaxy A5 2017

Re: Samsung Galaxy A5 (2017) no Android 7.0 update?

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This update should be available now for the A5 2017. Can you check for the update on your device? 

Re: Samsung Galaxy A5 (2017) no Android 7.0 update?

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I have checked, I checked with samsung and they told me that it is up to my service provider to roll out the update and there should not be an issue with my phone

Re: Samsung Galaxy A5 (2017) no Android 7.0 update?

3 Moderator

Can you PM me your full name, IMEI number of your phone, address and date of birth so I can access your account and check this out for you? 

Re: Samsung Galaxy A5 (2017) no Android 7.0 update?

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Posted From Samsung SM-A520F

Re: Samsung Galaxy A5 (2017) no Android 7.0 update?

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I have the Samsung Galaxy A5 2017 and I am still waiting on receiving the Android 7.0 Nougat update?
Posted From Samsung SM-A520F