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MMS and Internet settings?

Lookout

Hi,

   I recently got a new Moto G4 Plus and ported to Three - however, I have had problems with MMS and Internet access since.

 

I have received several settings from Three but I can never get both MMS and Internet working at the same time. Currently, MMS is working but when I try to access the Internet, I get the message "you are offline". 

 

Is it possible that both MMS and Internet will never work on this phone?

 

Thanks,

BOF

Re: MMS and Internet settings?

3 Moderator

Hi there, is it just data that's affected? How are your calls and texts? Have you turned off/on your phone since porting in?

Re: MMS and Internet settings?

Lookout

Yes, I've powered my phone on/off several times since porting - calls & texts are fine.

 

Just now, I manually added some settings that Three online support sent me and so now my Internet is working fine but MMS messages are not being sent. 

 

How many APNs should I have? I currently have two called '3' and '3mms' - the only difference between them seems to the APN type which is either 'default' or 'mms'.

 

 

Re: MMS and Internet settings?

3 Moderator

Can you take a look at this checklist on our Community, and let me know if that helps? - https://bit.ly/1UYaaiz 

Re: MMS and Internet settings?

Lookout

Thanks Mairead, I set up an APN as described in that link and ti seems to have worked - both MMS and Internet are functioning correctly now.

 

You might want to give that APN set up to the online support guys!

 

Thanks again,

BOF

Re: MMS and Internet settings?

3 Moderator

Brilliant, glad you're now up and running @bof! Have a great day 😊 Mairéad