on 08-08-2017 12:07 PM
I recently got a new Moto G4 Plus and ported to Three - however, I have had problems with MMS and Internet access since.
I have received several settings from Three but I can never get both MMS and Internet working at the same time. Currently, MMS is working but when I try to access the Internet, I get the message "you are offline".
Is it possible that both MMS and Internet will never work on this phone?
on 08-08-2017 12:21 PM
Hi there, is it just data that's affected? How are your calls and texts? Have you turned off/on your phone since porting in?
on 08-08-2017 12:42 PM
Yes, I've powered my phone on/off several times since porting - calls & texts are fine.
Just now, I manually added some settings that Three online support sent me and so now my Internet is working fine but MMS messages are not being sent.
How many APNs should I have? I currently have two called '3' and '3mms' - the only difference between them seems to the APN type which is either 'default' or 'mms'.
on 08-08-2017 12:52 PM
Can you take a look at this checklist on our Community, and let me know if that helps? - https://bit.ly/1UYaaiz
on 08-08-2017 01:04 PM
Thanks Mairead, I set up an APN as described in that link and ti seems to have worked - both MMS and Internet are functioning correctly now.
You might want to give that APN set up to the online support guys!