Reply
Accepted Solution

I need proof of purchase to send device for repair

Anonymous
Posts: 0

My HTC device is in need of repair and to send it off for repair I need to send proof of purchase with the device to HTC. I can't find the receipt from when I got the phone in Feb, 2015.

 

Is there any other way to get a proof of purchase? 

 

 

I literally can't use the mobile device at all since it does not charge and is battery dead, so my contract is being wasted.


Chosen Solution

Re: I need proof of purchase to send device for repair

Solution
Accepted by Three_Sheena (3 Community Manager)
‎04-01-2017 11:23 AM
3 Moderator
Posts: 966

Hi allyssaagra, if you send me a PM with your number, address and date of birth plus the IMEI of the phone, I'll arrange this. 

View solution in original post


All Replies To This Topic

Re: I need proof of purchase to send device for repair

Solution
Accepted by Three_Sheena (3 Community Manager)
‎04-01-2017 11:23 AM
3 Moderator
Posts: 966

Hi allyssaagra, if you send me a PM with your number, address and date of birth plus the IMEI of the phone, I'll arrange this. 

Re: I need proof of purchase to send device for repair

Anonymous
Posts: 0

Three_Brogan,

 

I am also facing the same situation as allyssaagra. I need proof of purchase for my Samsung S6 Edge so I can send it off the repair on friday.

 

Can you please help?

 

Re: I need proof of purchase to send device for repair

3 Staff
Posts: 926

Hi @Abluffy, Can you PM me your details so I can check this out more for you? I just need your mobile number, full name, address and DOB. Also send on the IMEI of the phone too. You'll get this by dialing *#06# into the phone.

Re: I need proof of purchase to send device for repair

New Member
Posts: 5

Hi there. I have the same issue, I need a proof of purchase please. I got my phone in Dec 2014

 

Thanks

Liz

 

Posted From Apple iPad

Re: I need proof of purchase to send device for repair

New Member
Posts: 5

Could I get proof of purchase please? I can't work out how to email 3. Do they have a customer service email address!?!

 

Posted From Apple iPad

Proof of purchase

New Member
Posts: 5

I need a proof of purchase of my phone 2 years ago to get it repaired by Pier. I'm not sure if I could email the details to someone? Also , can I continue my insurance with Pier if I am out of contract and continuing on Prepay? I need to switch to prepay as at the moment I have nothing. Can I do that be email or over the phone as I have small children at home and it's hard to get to a shop. Thanks. 

Posted From Apple iPad

Re: I need proof of purchase to send device for repair

3 Staff
Posts: 666

Hey Liz, send on a PM with your number, address, DOB and phone IMEI and we'll get his sent onto you. We'll just need your email address too. Cheers 👌 

Re: I need proof of purchase to send device for repair

New Member
Posts: 5

Thanks Fiona, PM sent. 

Posted From Apple iPad

Re: Proof of purchase

3 Staff
Posts: 666

Hey Liz, I've just gotten back to your PM on this now! Smiley Happy 

Re: I need proof of purchase to send device for repair

New Member
Posts: 5

Fiona I haven't received any email yet. How long does it take usually? Can you confirm if you received my pm please? Thanks. 

Posted From Apple iPad

I need proof of purchase to send device for repair

Scout
Posts: 2

Hi, I need to receive proof of purchase in order to send my phone for repair. Can you please provide?

Thank you!

 

Re: I need proof of purchase to send device for repair

3 Staff
Posts: 352

@RKelly92 can you PM your details and we can look into this for you. We'll need your number, address and DOB please. Also the IMEI number of the phone too please?

Re: I need proof of purchase to send device for repair

[ Edited ]
Scout
Posts: 2

Hi Karen,

 

Please find required information below:

 

XXXXXXX

 

Please let me know if you need anything further.

 

Thank you.

 

Re: I need proof of purchase to send device for repair

3 Staff
Posts: 352

You've posted your details publicly so I've had to delete them. Can you please send them in a private message. 

Re: I need proof of purchase to send device for repair

Scout
Posts: 1

Hi,

 

I also need proof of purchase if anyone is available to assist.  Many thanks.

 

Highlighted

Re: I need proof of purchase to send device for repair

3 Moderator
Posts: 668

Hi there, can you PM us your number, name, address and DOB? 

Re: I need proof of purchase to send device for repair

Scout
Posts: 1

Hi. I was wondering if its possible for me to get a proof of purchase receipt too so that I can send my device for a repair. I got my device last year. 

 

Thank you 

Posted From Android 2.0

Re: I need proof of purchase to send device for repair

3 Moderator
Posts: 223

Hi CiCiJ,

 

Can you PM me the name, address, date of birth, number & IMEI please? I'll check this out for you. You can get the IMEI by dialling *#06#

Re: I need proof of purchase to send device for repair

Scout
Posts: 1

Hi, my LG device is in need of repair and I require proof of purchase to validate my warranty claim.

 

My device was an upgrade to an existing contract back around june 16, can anyone help me with this?

 

Cheers

Haven't found your answer? Start a new topic or
Search the Community
Showing results for 
Search instead for 
Do you mean 
Top Liked Authors
Hot Topics
How to turn off the Adult Content Filter