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  • Three_Sheena
  • 18-03-2015
  • 29736
  • 5

Network or Coverage Issues

by 3 Community Manager on ‎18-03-2015 04:41 PM - last edited on ‎12-12-2017 03:12 PM by 3 Moderator (29,736 Views)

Network or Coverage Issues.jpg

 

If you’re having issues with the service on your phone, here’s a handy checklist to troubleshoot with. If you need help with your broadband service, click here.

 

Restart your phone (an oldie but a goodie!).

 

Using Android

 

Click here for more

Check that your Network Mode and Network Selection are set to Automatic.

Ensure your Access Point Name settings are entered correctly and match the below. For a more detailed guide on this, click here - http://forum.three.ie/t5/3MadeEasy/Android-Settings/ba-p/280

Name: 3 Ireland

APN: 3ireland.ie

Proxy: not set

Port: not set

Username: not set

Password: not set

Server: http://mobile.3ireland.ie/bb/HutchKey/

MMSC: http://mms.um.3ireland.ie:/mmsc/

MMS Proxy: mms.3ireland.ie

MMS Port: 8799

MMS Protocol: WAP 2.0

MCC: 272

MNC: 05

APN Type: not set

Using iPhone

Click here for more
Reset your Network Settings under Settings – General – Reset. Note that this will also delete your saved WiFi passwords.

Try your SIM in another phone.

Click here for more
If it works in another phone, your handset is faulty or needs the correct settings.

Try another SIM in your phone.

Click here for more
If it works, then you may need a new SIM or there could be something wrong on your account.

Check Three.ie/TheBigUpgrade to see if we are doing works in your area.

 

Clear your cookies and cache

Click here for more

 If you're having trouble loading some or all websites on your phone or broadband, try clearing your cookies and cache. On a PC, press CTRL, SHIFT and DEL for this. On iPhone, go to Safari in your Settings to do this. And on Android open the browser menu and go to Settings to clear the cookies/cache.

Manually search for a network

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If you see O2 IRL, choose that option and restart your phone. When your phone has loaded, change the Network Selection back to Automatic.

If the above steps haven’t helped, we’ll need to investigate a potential issue in your area. Please get in touch to let us know that you’ve tried the above, and answer the below questions:

 

  • Do your friends and neighbours have the same issue in the same area?
  • Do you experience the same issue everywhere you go?
  • Is it worse in the evenings or the same all day?
  • Did the issue start recently or has it always been like that?
  • Do you get a particular error message?
  • How many bars of service do you see, and what letter is beside them? ie, H, H+, 4G or R.
  • What phone are you using, and what version of software is on it?

You can post these answers in a new thread by clicking here, or chat to our webchat team by clicking here.

 

If you have any suggestions on how we can improve this list, let us know, and if this post has fixed your issue, give it a 'Like'!