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  • Three_Sheena
  • 27-02-2015
  • 171093
  • 33

How to turn off the Adult Content Filter

by 3 Community Manager ‎27-02-2015 12:25 PM - edited ‎09-10-2017 04:56 PM (171,093 Views)




If you’ve ever seen the below web-page when you’re browsing the internet, it’s nothing to worry about. It’s simply our commitment for safer mobile use, a security measure to keep children safe while using the internet.





We understand that mobile phones are part of daily life, and to help young people enjoy these services safely we provide internet filters to limit access to material that may not be suitable. This filter is automatically applied for prepay customers.


Customers who are over 18 can request for this age restriction to be removed. 


All you need to do is contact our Live Webchat team here with your account details.


Once we have verified your age, we'll remove the filter. 


If you have a billpay account, the filter is not applied as you need to be at least 18 to open this account type. However, if you’d like to have the filter applied feel free to contact us and we can help.


If you would like more information on internet safety visit our website where we have tips and guides for safe and sensible internet use. For information on keeping your children safe on their phones, see here