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  • Three_Ashling
  • 21-03-2017
  • 944
  • 0

How To: Repair your Phone with Three

by 3 Moderator ‎21-03-2017 03:28 PM - edited ‎07-11-2017 02:30 PM (944 Views)

Repair your phone with Three.jpg

 

Having some problems with your phone? We’ve all been there! Read on to find the best solution for fixing your phone.

 

Help - I've accidentally damaged my phone

No matter how careful you are with your phone, accidents happen. If you’ve accidentally dropped your phone and ended up with a broken or cracked screen, or have damaged your phone in another way, Three can repair it for you.

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First things first though - we highly recommend backing up all your phone data before bringing your phone to a Three store. This means there’ll be no risk of losing any of your precious photos, music or contacts! You can back up your phone using cloud programs such as Dropbox or iCloud, or you can back it up by connecting your phone to a computer using a USB cable.  

 

Once you’ve backed up your data, you’re good to go – head to your nearest Three store.

 

Bringing your phone to a Three store    

Our retail team will then send the phone off to be checked by our repairs partner, SBE Ireland. The SBE certified engineers will assess and diagnose the device within 10 working days.

 

Please note: If you have an iPhone, you must turn off ‘Find your iPhone’ before sending your phone for repair.

 

Getting a loan phone

Wherever possible, we will give you a loan phone to use while your phone is being fixed. This is subject to the store’s availability. You will need to pay a deposit for a loan phone, which will be refunded when you return the phone.

 

Tracking your repair

You can easily track the status of your repair using this link. You’ll need your repair reference number (provided to you when you hand in your phone) and the phone’s IMEI number. To get your phone’s IMEI number, simply dial *#06#’ or check the ‘About’ section in your settings.

 

Repair Costs

After assessing the phone, SME will provide a quote for the repair. If you agree to this, the phone will be repaired as normal. If not, the phone will be sent back.

 

If you have phone insurance, we recommend submitting your claim directly to your insurer. In this situation, your insurance company will generally organise the repair for you. 

My phone isn’t working properly – now what?

If your phone has been acting up, for example your screen or apps keep freezing, a software issue may be to blame. Here's what you can do:

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Many common technical issues (such as a frozen screen) can be fixed by restoring your phone to its original factory settings.  We recommend trying this first before sending your phone off for repair and see if it fixes the problem – but don’t forget to back up your data first! This way there’ll be no risk of losing any of your precious photos, music or contacts! You can back up your phone using cloud programs such as Dropbox or iCloud, or you can back it up by connecting your phone to a laptop or PC using a USB cable. 

 

Most phones have a reset option in ‘Settings’. For example, on iPhone go to Settings > General > Reset and on Samsung go to Settings > General Management > Reset.

 

If the phone is not working whatsoever, unfortunately there is a chance you will lose some data that has not been backed up. If this is the case, you can try connecting the phone to your computer using the a USB cable and check if your computer recognises the phone and back up the data that way.

 

If resetting your phone’s settings has not resolved the issue, or if your phone isn’t working at all, you can bring your phone into your local Three store for repair.

 

Bringing your phone to a Three store    

Our retail team will then send the phone off to be checked by our repairs partner, SBE Ireland. The SBE engineers will assess and diagnose the device within 10 working days.

 

Please note: If you have an iPhone, you must turn off ‘Find your iPhone’ before sending your phone for repair.

 

Getting a loan phone

Wherever possible, we will give you a loan phone to use while your phone is being fixed. This is subject to the store’s availability. You will need to pay a deposit for a loan phone, which will be refunded when you return the phone.

 

Tracking your repair

You can easily track the status of your repair using this link. You’ll need your repair reference number (provided to you when you hand in your phone) and the phone’s IMEI number. To get your phone’s IMEI number, simply dial *#06#’ or check the ‘About’ section in your settings.

 

Repair Costs

  • If your phone is within warranty, your repairs will be completed free of charge. However, please remember your warranty does not include water damage or physical damage. In this situation we can still repair your handset, but there will be a cost associated with this.
  • If your phone is not covered by your warranty, SME will provide a quote for the repair. If you agree to this, the phone will be repaired as normal. If not, the phone will be sent back.

Getting Insurance

All this talk of fixing your phone making you nervous? Phone insurance is a great investment and gives you peace of mind in case anything happens to your device – here’s how to sign up for Three SOS Insurance. You won’t regret it!

 

You can also minimise the risk of physical damage to your phone by purchasing a hard, solid protective case in a Three store.

 

Time for a new phone?

Sometimes a broken phone can’t be repaired, especially if liquid damaged. Sometimes the cost of the parts to repair badly damaged may not be the right option so make sure to check your upgrade eligibility or browse the shop here .

 

Returns and Refund Policy

Read more about our policies here

 

Have a question about repairs? PM a mod or check out our Community.

 

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